CPAP Policy for Southwest Airlines

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CPAP Policy Highlights for Southwest Airlines

Is advanced notification required to carry-on your CPAP?

  • No, however advanced notification is recommended

What models of CPAP machines are allowed on this airline?

Does bringing your CPAP machine count as a carry-on?

  • No, Southwest does not count any medically assistive devices against this limit

Is a doctor’s note or prescription verification required to fly?

  • No, Southwest does not require either

Detailed CPAP Policy for Southwest Airlines

We recommend that Customers carry on all medications and assistive devices that can be transported in the cabin in accordance with Federal Aviation Administration (FAA) safety guidelines (e.g., walkers, canes, crutches, CPAP machines, breast pumps, etc.). When packed separately from other personal items, medication and assistive devices do not count toward a Customer’s carryon limit. These items can be checked if the Customer prefers. During the check-in process, it is important that the Customer informs a Customer Service Agent that an assistive device is being checked, especially if the assistive device is contained within the Customer’s luggage.

If an assistive device cannot be stored safely in the cabin, we will transport it in the cargo compartment. However, we suggest that all removable parts (i.e., cushions, arm or leg rests, and side guards) be stowed in an overhead bin or under a seat if the parts fit and meet all FAA safety requirements for onboard stowage. The Customer has the option to retrieve the checked assistive device at the gate or baggage claim upon arrival at his or her destination. The Customer should advise our Employees when checking the device at which location the Customer prefers to retrieve it.

Each aircraft is equipped with a specially designed wheelchair storage compartment to allow in-cabin stowage of at least one standard-size, adult, collapsible wheelchair. If the wheelchair compartment is not occupied by another Customer’s wheelchair, other assistive devices may be stowed within it. On our 737-300 and 737-700 Series aircraft, the wheelchair compartment is located in the rear of the aircraft. On our 737-800 Series aircraft, the compartment is located in the forward section of the aircraft.  The compartment is available for Customers’ use on a first-come, first-served basis.

Southwest Airlines does not have electrical outlets onboard the aircraft for personal use.

When booking a new reservation, Customers may use the “Add/Edit Disability Options” on the Enter Traveler Info page to indicate that he/she will be traveling with a personal wheelchair. When booking online, Customers may notice that there is a link (identified with a question mark) that directs the user to the details of our policies for assisting Passengers with disabilities. After the Customer has selected his/her option(s), the Customer should click “Continue” and complete the booking process. If a reservation has already been created, simply click on the “FLIGHT | HOTEL | CAR” link located on the top of our home page. Then, select “Manage Reservations” from the “Flights” column, input the required information, and select “Continue.” From that page, click on the “Add/Edit” Disability Options link. Once a Customer has added his/her option(s), the Customer should click “Continue” and the information will be saved to the Customer’s reservation.

Customers may also advise us of any disability-related travel needs at the time of booking by telephone or, if a reservation has already been made, by calling 1-800-I-FLY-SWA (1-800-435-9792) prior to travel.

Customers who are traveling in a group of ten or more and will be transporting wheelchairs should advise us in advance by calling 1-800-I-FLY-SWA (1-800-435-9792) at least 24 hours in advance so that we can ensure adequate staffing and room in the cargo compartment of the aircraft for the wheelchairs.

Southwest Airlines – Customer Service Information

1-800-I-FLY-SWA (1-800-435-9792)

Southwest Airlines Customer Service Page

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